Overview

Overview TCB provides Managed Services to client’s nationwide utilizing remote software tools and unique cost-saving business and implementations. Having this arsenal at the ready enables you to focus on what is important for your business..

  • 24×7, 365 days a year
  • US Based Call Center
  • Real Time Monitoring
  • Server Analysis by Field Experts
  • Managed Security Service

Remote Monitoring and Management

TCB focuses on the only real way to run IT operations: Proactivly. Period. With a break-fix method, panic mode being somewhat of the norm. Everyday is a juggle between manpower, cost, and consistency.  Utilizing hosted remote management software, you’ll never have to sign up for a gig like that again.  Simply use our services to complement your current staff or become it.

Usually, growing your business means beefing up your IT manpower but there is a better way. With TCB at your disposal, let our remote management software and expert field technicians take care of the toughest server and desktop related issues.

Desktop Management

Most will agree that desktop management demands a lengthy amount of time and attention. Issues can drag on for hours on very low margins with high costs. However on the contrary, most will agree that these individual issues can’t be gone unnoticed. That is where TCB steps in. Utilizing our remote management software and services, it is possible to increase efficiency while decreasing cost. If the problem can not be solved remotely, TCB will create service tickets and dispatch field technicians to the affected site.

Available tools:

  • Antivirus/Anti-Spyware
  • Ticket and Dispatch system
  • Reports
  • Desktop record/capture

Server Management

The dreaded event viewer…everyone’s favorite. Scrolling through hundreds of server alerts, finding what might be the problem, and researching it in circles. Not to mention, in the meantime high cost, lost efficiency, and lost productivity. All of these issues can easily lose your clients. Maintaining server efficiency is ideal but costly. TCB provides a prefect mix of remote management software and field expert service to keep your servers in the green 24×7. Weekend? Not a problem. Holiday? Still not a problem. We strive to keep your systems up no matter the day of the year.

Server Services:

  • Server Monitoring
  • Critical Notifications
  •  Service Request
  • Notification System
  • Device Monitoring (Printers, Routers, etc.)
  • Backup Monitoring
  • Exchange and email
  • Patch Management
  • Antivirus
  • Remote Control
  • Reports
Find the best value for your business:
Severs Users Custom
On-Site Services
On-site service. Includes prescheduled technical service hours per month dedicated for managing, consulting, designing, building, fixing, training, and advising on your business IT issues. 0 5 Contact Us
Discounted hourly rate for any additional on-site service. Over your included monthly allowance. Blended rate applicable for all supported technology services (Microsoft, Dell, HP, Cisco, Apple, VMWare, Citrix, etc.)
$115
$115
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Emergency Work Stoppage guaranteed 4-hour on-site / Same day response.

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Included Included Included
Help Desk Support
Unlimited 24x7 Emergency Remote Help Desk Support Incidents. *
Include
Include
Monitoring Platform

Managed Service Cost for all networked workstations and servers (required for unlimited help desk option above). Includes license for TCB remote management software which automates the following critical tasks and allows TCB to resolve most PC problems in a proactive manner:

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$99
$550
Contact Us
Remote Network Monitoring 24/7 with Automated Alerts
Include
Include
Include
Server Hardware Monitoring
Include
Include
Include
Internet and WAN Monitoring
Include
Include
Include
Firewall and Intrusion Monitoring
Include
Include
Include
Client Console and Monthly Reports
Include
Include
Include
Anti-virus / Anti-spyware *
Include
Include
Preventive Software Service Pack Management
Include
Include
Backup Integrity Monitoring*
Include
Include
PC Inventory Management Reporting
Include
Include
End User Desktop Remote Access
Include
Include
Stolen PC/Laptop Recovery Service
Include
Include

Remote Network Backup

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$0.50 / GB*
2 weeks retention
$0.50 / GB*
1 Month Retention
$0.50 / GB*
Customizable

Wireless Internet Backup

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Include
Include

VMware Virtual Server Hosting

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Optional Optional Optional

Google APPs E-Mail Hosting

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Optional Optional Optional

E-mail Archiving Service

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Optional Optional Optional