Category Archives: Technical Support Help Desk

Technical support is a service that supports users of technology products or services. Technical support is also known as IT support, help desk, or service desk. In contrast to traditional training, technical support typically focuses on helping with a specific user problem or issue

IT Network Remote Support Best Practices


IT network remote support is on a rapid rise. According to a report, about 91 percent of desktop support organizations are increasingly using remote control tools to provide support. However, as they say – no product or service is perfect. There is always room for improvement, and if you want to stay in the industry […]