When it comes to IT support, have you ever considered if a contractual partnership is better than the traditional break/fix model?
Let’s take a moment to look back. What’s break/fix?
Consider the following scenario: your PC crashes, your server fails, or your network goes down unexpectedly. So, what do you do? You contact your IT specialist, who steps in to rescue the day – for a high cost, of course.
When something breaks, IT repairs it. That is the extent of the relationship.
In the moment, it may seem like a lifesaver. But, let’s be honest: depending on a break/fix model is like playing an endless game of tech whack-a-mole. You’re continuously putting out flames, which costs you both time and money. Not to mention the stress it causes for you and all of your employees.
Instead, let’s discuss the advantages of entering into a contract with an IT support provider.
First, predictability. A contract ensures that you know exactly what you’re receiving and how much it will cost you each month. There will be no more unexpected expenses or invoices that exceed your budget.
But there’s more. A hired partner provides more than simply reactive help when things go wrong. You’re getting proactive maintenance and monitoring to avoid problems before they occur. Consider it your personal IT guard, always monitoring your systems.
And let us not forget about the expertise. When you connect with an IT support provider, you get access to an abundance of expertise and experience. We live, sleep, and breathe technology, and we’re always on top of the most recent developments and best practices.
In addition, when we begin working with you, we will map out and document your specific configuration, which will help us uncover any problems faster.
But what about the greatest advantage of all? Your peace of mind.
Knowing that your IT systems are in capable hands allows you to focus on what you do best: operating your business. No more late-night panic attacks due to server breakdowns or network disruptions. You can feel certain that your technology is in good hands when you work with a contracted partner.
If you’re in a break/fix cycle, maybe it’s time to say hello to the perks of a contractual IT support relationship instead? And if that’s something we can help you with, get in touch.