Getting your workforce to disclose security issues immediately is crucial for your organization, but may not have been considered previously.
You could believe that with so many security tech tools, you’re protected. But, guess what? Your employees serve as your first line of defense, and they are essential in detecting and reporting security concerns.
Consider this scenario: One of your employees receives a suspicious-looking email from a trustworthy supplier. It’s a standard phishing effort (when a cyber criminal sends an email pretending to be someone else in order to steal your information).
If the employee dismisses it or believes someone else will handle it, that innocent-looking email might result in a catastrophic data breach, potentially costing your organization a fortune.
The fact is that less than 10% of employees report phishing emails to their security teams. That is very low. Why? Well:
- They may not realize its importance.
- They fear penalties for making mistakes.
- Or they believe it is someone else’s responsibility.
Furthermore, if they’ve already been shamed for security failures, they’re far less likely to speak out.
One of the most common reasons why employees fail to disclose security issues is because they simply do not understand the situation. They may not understand what a security threat looks like or why reporting it is important. This is where education comes in, but not in a dull, jargon-filled way.
Consider cyber security training as an exciting and involved experience. Use real-world examples and scenarios to demonstrate how a little issue may quickly escalate into a huge one if not reported.
Simulate phishing attempts and show the potential consequences. Make it obvious that everyone has an important part in keeping the business secure. Employees will be more motivated to report anything odd if they realize their efforts might help prevent disasters.
Even if your employees want to report an issue, a complicated reporting procedure might put them off. Make the reporting procedure as clear and straightforward as possible. Consider using easy-access buttons or quick links on your company’s intranet.
Make sure everyone understands how to report a problem. Regular reminders and clear instructions may be quite effective. When someone does report anything, provide prompt reaction. A simple thank you or appreciation might encourage their behavior and demonstrate that their efforts are valued.
It’s all about developing a culture in which disclosing security issues is seen positively. If employees believe they will be condemned or penalized, they will remain silent. Leaders in the company must set the tone by being open about their personal experiences with reporting concerns. When a big boss openly discusses security, it inspires everyone else to do the same.
You may also consider designating security champions from several departments. These are the go-to individuals for their colleagues, providing assistance and making the reporting process less scary. Keep security a regular topic of discussion so that it remains fresh in everyone’s minds.
Also, recognize the learning possibilities that arise from reported incidents. Share success tales in which reporting helped prevent a disaster. This not only educates, but also pushes your team to keep an eye out and speak out.
Making it easy and rewarding for your employees to report security concerns not only protects your company, but also fosters a more engaged and proactive staff.
Encourage open communication, continual learning, and avoid condemning others for their mistakes. The sooner security issues are detected, the quicker and less expensive it is to resolve them, ensuring your company’s safety and success.
This is something we regularly help businesses with. If we can help you too, get in touch.